Frequently Asked Questions
Is delivery included?
A mileage rate of 60 pence per mile (return journey) is added to the order if delivery is required. Semi naked cakes are very robust and could easily be transported by a member of your wedding party. However for sugarpaste covered, stacked cakes I do recommend that you opt for our delivery service as I want you (and me) to be able to relax knowing that everything will go to plan on the day.
Can you supply 'Free From' cakes?
How far ahead should I book you?
What size cake do I need?
Why do you only show guide pricing?
Can you make a cake I've seen online?
Can I book a tasting session?
Private sampling/consultations are periodically throughout the year. Usually in the Spring, Autumn and Winter, excluding the busy summer period when we are busy producing the seasons wedding cakes. Sampling consultations are for 2 people unless by prior arrangement. To prevent your date being booked you can ‘save the date’ prior to our meeting for a consultation or tasting session a booking fee of £25 is payable which is deducted from the order price when you confirm your booking. Following our meeting, your date is held for a further 7 days following your quotation being produced.
How do I book you?
A £50 booking fee is required to confirm your booking. If your booking is less than 6 months away the booking fee is 50% of your order. To ‘save the date’ prior to a consultation or tasting session a booking fee of £25 is payable. This is deductable from the order price when you confirm your booking. Following our meeting, your date is held for a further 7 days and a further £25 will be required in order to confirm the booking. If we do not hear from you within 7 days of your consultation the date will become available for another client and we will assumen you do not wish to proceed.
Do we have to have a consultation?
How much is your deposit?
A deposit of 50% of the order value less the booking fee is due 6 months before the event.
The balance of the order value is due 4 weeks before the event.
A payment of £20.00 ‘Saves the date until we meet’