Frequently Asked Questions
Is delivery included?
A mileage rate of 75 pence per mile (return journey) is added to the order if delivery is required. Semi naked cakes are very robust and could easily be transported by a member of your wedding party. However for sugarpaste covered, stacked cakes I do recommend that you opt for our delivery service as I want you (and me) to be able to relax knowing that everything will go to plan on the day.
Can you supply 'Free From' cakes?
How far ahead should I book you?
What size cake do I need?
Why do you only show guide pricing?
Can you make a cake I've seen online?
Can I book a tasting session?
Sampling consultations can be booked outside of peak wedding season (so usually Autumn to spring). They are for 2 people unless by prior arrangement. To prevent your date being booked you can ‘save the date’ prior to our meeting for a consultation or tasting session a booking fee of £25 is payable which is deducted from the order price when you confirm your booking. Following our meeting, your date is held for a further 7 days following your quotation being produced at which point further payment to confimr your order will be required.
How do I book you?
A £75 booking deposit is required to confirm your booking. If your booking is less than 6 months away the booking fee is 50% of your order. To ‘save the date’ prior to a consultation or tasting session a booking fee of £25 is payable. This is deductable from the order price when you confirm your booking. Following our meeting, your date is held for a further 7 days and a further £50 will be required in order to confirm the booking. If we do not hear from you within 7 days of your consultation the date will become available for another client and we will assume you do not wish to proceed.
Do we have to have a consultation?
No, you can book me without a consultation if you’ve seen a cake you require (without modifications) on my website, although it’s usually better to meet and discuss your exact requirements. You could also collect a sampling box priced at £25.00 for 5 samples
How much is your deposit?
A £75 booking deposit is required to confirm your booking. If your booking is less than 6 months away the booking fee is 50% of your order.
A Booking Deposit of £75.00 (less ‘save the date until we meet’ fee if applicable) is required when your event is more than 6 months away.
50% of the order value less the booking deposit is due 6 months before the event.
The balance of the order value is due 6 weeks before the event.
A payment of £25.00 ‘Saves the date until we meet’