Terms and conditions of Sale
All sales made by the Company are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions. If there is anything you don’t understand please feel free to contact us.
The ‘Client’ is the person who signs the contract at the time of confirming a booking. All correspondence in relation to the order must be held between the client and Keen for cakes. We cannot take instruction from anyone other than the client.
The price for the order shall be as stated on your order form. You agree to pay the full price to the Company in accordance with the order form after the details are checked and agreed by you.
Deposits and Payment requirements.
All wedding cake orders require a non-refundable deposit as follows:
SAVE THE DATE UNTIL WE MEET: If you would like to come and see us, sample our cakes and discuss your requirements, we highly recommend that you ‘save the date until we meet’, buy payment of a none refundable ‘save the date’ fee of £25.00 Which is deductible from the cost of your wedding cake. This will secure the wedding date for you until you meet us for your consultation. After the consultation, we will provide you with a quote and your date will be saved for a further 7 Days. If you then decide to proceed with the order we request that a booking fee or deposit less the £25.00 is made. (See booking fee/ deposits below)
BOOKING DEPOSIT: Once you decide to place an order with keen For Cakes, Initially we will require a £75.00 booking deposit (less save the date if applicable) and this will be deducted from your final cost.
6 MONTHS OR LESS UNTIL THE WEDDING: We will need to finalise your design requirements at least 6 months before the wedding date at which point a part payment (less £75.00 booking deposit) will be required. This will be detailed on your booking/ order form and is tailored specifically to your order.
6 WEEKS BEFORE THE EVENT the final BALANCE IS due 6 weeks before the event.
BOOKING FEES/ SAVE THE DATE FEES are none refundable and none transferable. All booking fees and/or deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the booking fee or deposit has been paid. Any final balance or other amount paid up-front in advance shall be forfeited (unless waived by the Seller at their absolute discretion).
Payment may be made by:
Automated payments – Direct Bank/ Building Society Transfer Sort Code 09 01 28: Account Number: 40472077. Please insert your name as the reference on any transfer. Cash can be paid directly to the above bank account. We prefer payments to be made prior to collections as we do not always have cash available on site to provide you with change.
Cheques made payable to Keen For Cakes.
Final balances should be received days before collection or delivery.
Final payments for all orders must be made at least 42 days prior to delivery/ collection/set-up or as stated on your order form.
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. The Company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Alterations to orders
Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within three days if changes are needed. It is your responsibility to advise the company of any alterations to the original order. The Company reserves the right to increase a quoted fee subject to inflation and apply an administration fee in the event that the Customer requests a variation to the work agreed. Variation includes change of design, change of supply date and change of delivery location. Whilst every effort will be made to assist customers, please note that late changes cannot always be guaranteed.
Cake component parts.
From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer be available from our suppliers, for example, premanufactured items or ribbon colours. This is totally out of our control, however, we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes, however, the Company reserves the right to replace these components of equal or better quality without consultation.
If a customer requests fresh flowers on their wedding cake it is the customer’s responsibility to liaise with their florist to determine the type of flowers to be used. It would be helpful to communicate this decision to the cake designer. We are happy to contact the florist to discuss amount and size of flowers needed.
If fresh flowers are to be supplied by your florist and attached by Keen for cakes the flowers must be available on site at a pre arranged time. Keen for cakes are unable to wait at the venue for delivery of flowers outside of the agreed time. It is your responsibility to communicate with the florist regarding supply and delivery of the flowers.
The cost of fresh flowers is not included in the cake price. The cost of fresh flowers needs to be settled with your florist. Please note some flowers are toxic. It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe. Keen For Cakes can take no responsibility for the flowers being food-safe.
Once Cakes by Keen For Cakes are set up at at the venue we do not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers
if Keen For Cakes is required to arrange and attach flowers to the cake there will be an additional charge and the minimum cost for this is £16.50. This must be agreed prior to set up to ensure that we have the correct equipment and materials available on site.
Your order may be collected at a pre-arranged time between Monday and Friday 9 am to 6 pm. If you wish to collect outside of these times please contact us and we will do our best to help. A signature is required upon collection confirming that you have received your order in good condition and as specified.
We are able to offer personal delivery locally. Your order can be delivered between 9 am and 6 pm Monday to Friday or 9 am and 2 pm on Saturday unless a prior agreement between you and the Company. All times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements. It is the customers’ responsibility to ensure that you have given us correct delivery information and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery. If the recipient is not in the order will be returned to the company who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer.
Please note that in extreme weather conditions, such as heavy snow, flooding, Gail force winds etc, we may not be able to reach your venue or consider it too dangerous to deliver.
Whilst your delivery charge will be refunded we will not be held liable for no delivery in these circumstances.
Similarly, in heatwave conditions, your wedding cake is susceptible to softening, melting and potential damage in transit.
The above circumstances are extremely rare but we will not be held liable for no delivery or damage in transit in these circumstances.
The company accepts no responsibility for any loss or consequential loss incurred by the customer as a result, e.g. a wedding without a wedding cake.
We strongly recommend that you take out wedding insurance to cover such eventuality.
Should you require your cake to be delivered the company will deliver and set up your cake as agreed and will want to ensure that it is displayed at its best. It is your responsibility to ensure that you have provided the company with the set-up details and arrangements made with the venue for the location and display of your cake. The company cannot be held responsible for the location of the cake at the venue. Please ensure therefore that the display location is level, stable and strong enough to hold the cake. Please also remember that cakes containing or covered with Chocolate / Buttercream / Ganache etc can melt in warm conditions such as inside a marquee on a hot summers day or when set up in direct sunlight. To meet with Environmental Health regulations cakes made using fresh cream / ganache / cream cheese should only be left out of cold storage for a maximum of four hours before being eaten. The Company will accordingly deliver to the venue at a suitable time to allow this. The Seller will accept no responsibility for any cakes which are not dealt with in this way. Once the cake has been collected or delivered, set up and signed for the Company is unable to accept any liability for any interference with or damage to the cake thereafter. If a cake is to be delivered and set up by the company a signature will be required from your venue management or designated wedding party member, confirming that the cake has been received and set up in good condition. It is your responsibilty to ensure that a member of your wedding party is available to sign for the cake and agree it is in order. Preferably you should advise the company of a named wedding party member who is responsible for this. if this person is not available to sign for the cake at the agreed time, The company cannot accept any responsibility for discrepancies with the order. A photograph of the cake will be taken prior to departure by the company to verify that the cake has been set up and left in good condition.
All efforts will be made to complete your order, however, the Seller reserves the right to provide a cake or ‘fake cake and cutting cakes’ of the same quality and similar value to complete the order. A refund may be given but must be agreed at the point of delivery or collection. No liability for loss will be accepted.
Wedding cake or special order cancellations. As the date for your wedding cake or special order booking is reserved for you often many months ahead of your function. Diaries are organized around these dates and certain components for your cake(s) may be ordered and handmade months in advance, the following conditions are implemented when an order is cancelled: The Booking fee is none refundable. 6 Months from the delivery date – 50% of the total cost will be payable. 0 – 3 months from the delivery date – 100% of the total cost will be payable. Wedding cake/special order cancellations must be made in writing
Other cake order cancellations
Full payment is required if cancellation is within 2 months of the delivery date.
Please note that no person shall have an entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of the Company without the prior written consent of the Company.
Publication and promotional rights.
By signing the Order Form the customer agrees that the Company is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the Company shall remain the exclusive property of the company. From time to time our designs are published in the media, e.g wedding magazines. We reserve the right to use any image of a customer’s cake made by the Company for publication after the delivery date unless previously agreed in writing between the Customer and the Company. The Customer has no ownership rights over any cake design. Exclusivity of cake designs between our Customers is not guaranteed unless the Customer commissions an exclusive design.
Your cake will not look ‘at its best’ until it is positioned in it’s designated display area at your venue. For the reason we do not send pictures of the finished item prior to delivery. Please note cakes with sponge tiers/ cupcakes may not be completed until the day prior to or the day of the celebration to ensure the cakes are as fresh as possible. Please prearrange viewings of any wedding cakes ordered. The Company accepts no liability for any omissions or errors on wedding cakes if they are not viewed by the customer prior to the wedding.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in the kitchen where nut products may be used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten. Allergy information is provided with all cake orders